Email and live-chat support
Review, organize, and strengthen this part of the customer operation according to the selected scope.
Give every customer conversation a professional home
VIP Email & Live Chat Customer Support
Professional inbox, live-chat, ticket, escalation, and support-reporting help shaped around your existing operation.
Built around the real operation
Bring structure to the work customers depend on.
The engagement starts with the supplied scope. Deliverables stay tied to the selected package or agreed custom project, without unsupported performance guarantees.
Ticket triage and routing
Review, organize, and strengthen this part of the customer operation according to the selected scope.
Escalation and SLA management
Review, organize, and strengthen this part of the customer operation according to the selected scope.
Templates, macros, CSAT, and reporting
Review, organize, and strengthen this part of the customer operation according to the selected scope.
Services & pricing
Choose the level of operational support that fits.
Each listed price is the daily service rate. Choose the exact number of service days at checkout, and the total will be calculated automatically before you pay.
Basic
Tier 1 Ticket Support
$150 / day
Core coverage for routine customer questions and organized ticket routing.
- Basic email and live-chat queries
- Ticket triage
- Standard response routing
Standard
Dedicated Support Engine
$450 / day
A fuller support operation with escalation, macro setup, and recurring triage management.
- Fuller email and chat support
- Ticket escalation
- Macro setup
- Recurring or daily triage management
Premium
VIP Omni-Channel Suite
$950 / day
Higher-priority support coordination with reporting and escalations built into the workflow.
- Higher-priority email and chat handling
- Macro setup and escalation management
- Customer-support reporting
- CSAT reporting